STEP FIVE
CONTRACT CLOSE OUT
A proactive approach
In the case of many contracts, there will be ongoing obligations in relation to confidentiality and storage of documents. Contract close out may involve the termination of licences and the return of confidential information.
Contract close out is also an opportunity to learn by reflecting on what went well – and not so well – including the opportunity to make the most of lessons learnt.
Obsolescence
Obsolescence Management
Learnings
Identifying and reviewing lessons learnt
Claims
Claims and Warranty Management
Recall
Product Recall Management
Communication
Ongoing Customer Communication strategies
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